FAQ

Do you offer more services?

Absolutely, we offer many more services that are not listed on the website. What we have displayed on our website are the most popular items. If you have an idea or any questions, please feel free to contact us!

How fast is turn around on design products?

The turn around for each project varies. A timeline is given for each client (if applicable) to better understand the time frame of the project.

How does the billing work?

Projects are typically billed in at least two installments for new clients: first payment before project begins (typically once a meeting has taken place on expectations for project) and the remaining half upon completion and delivery of final files.

Hourly quotations are billed at the end of the hours quoted. General maintenance and other non-contracted work is billed at US$60 per hour, billed monthly.

However, other billing arrangements are possible upon agreement by both parties.

Invoices are submitted via e-mail as a PDF file or (upon request) via postal mail.

Payment is due fourteen (10) days from receipt of invoice for North American clients; international clients are given a grace period of thirty (30) days.

Late payments will be charged additional interest fees or penalties.

Our Guarantee

Many design firms speak of 100% client satisfaction, we are willing to put our reputation on the line. If you are not happy, then we are not happy. We trust our work will speak for itself and your satisfaction will be are top priority.

What is graphic design?

In general , graphic design is the process and art of combining text and graphics and communicating a message that draws attention in the design of logos, graphics, brochures, newsletters, posters, signs, and many other type of visual communication.

How do we deliver your final product?

Once your design is completed, we can deliver your final file:
– via email as an attachment
– upload to our secure Web site for you to download
– upload to your Web site via ftp
– save files onto a USB and deliver via USPS, UPS, or FedEx

How do we contact GiGi's?

You can contact us either via email (info@gigisdesign.org) or phone (800.691.6830). Also, at the top of the page you can contact us via the contact tab.

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